Virginia Rep is currently accepting applications for Seasonal Box Office Associates.
The Box Office Associates report to the Box Office Manager and are responsible for the operations of ticket sales and patron services during public performances.
Responsibilities:
- Box office shifts include evening and weekend, and some morning shifts across 2 locations.
- Answering the phone, and voicemails.
- Checking the Ticketing Email to answer questions.
- Maintaining Customer Database.
- Be able to engage with common customer questions such as venues, upgrades,
- programming, and donations.
- Train and be familiar with accessibility programs
- Assist in resolving guest concerns and complaints
- Handle day of customer service including will call, selling tickets, exchanges, etc.
Desired Qualifications:
- Previous box office experience
- Willingness to drive out to Hanover for certain productions.
- Exceptional Customer Service Skills
- Basic knowledge of GSuite
- Ability to problem solve under pressure
- Tessitura experience preferred, but not required
Compensation and Employment:
Hourly Wage: $14
Employment Type: Seasonal, based on the production calendar.
To apply please send a resume and 3 references to employment@virginiarep.org with the subject line (your last name) – Box Office Associate. No phone calls please.
Virginia Repertory Theatre is an equal employment opportunity employer committed to equitable and inclusive hiring practices and constructing an environment centered around anti-racist and anti-oppressive practices in our daily business. We invite applicants of all identities to apply as we continue to build a strong and diverse staff that represents our whole community.